How Nexcell Digital handles your information.

We may collect information you provide directly, including your name, email address, phone number, business name, website URL, project details, budget, timeline, and enquiry message.

When you use our chatbot, we may collect chatbot messages and enquiry details submitted through the chatbot form.

We may also collect website visit information such as pages viewed, referrer, browser and device information, approximate location, session identifiers, and IP address or a hashed version of your IP address.

We use your information to respond to enquiries, prepare quotes, provide project recommendations, improve our website and services, understand website traffic, prevent spam or abuse, and manage business communication.

We may use website analytics and chatbot interaction data to improve the quality, usability, and performance of our website.

Our website may use an AI chatbot to answer questions and collect project enquiries.

Messages sent to the chatbot may be processed by third-party AI providers, including OpenAI and Google Gemini, to generate responses.

Please do not submit sensitive personal, financial, medical, legal, or confidential information through the chatbot.

We may collect website visit data to understand how visitors use our website. This may include pages viewed, referral source, approximate location, browser type, device type, and session information.

Where possible, we avoid storing raw IP addresses and may store hashed or anonymised technical data instead.

We do not sell your personal information.

We may share limited information with trusted service providers that help us operate our website, chatbot, hosting, email, analytics, CRM, security, and content management systems.

We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure.

No online system is completely secure, and we cannot guarantee absolute security.

We keep enquiry and lead information for as long as needed to respond to your request, manage business records, improve services, or meet legal and administrative requirements.

Website analytics data may be retained for reporting, performance improvement, and security purposes.

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and business record requirements.

Our website may use cookies or local storage to improve functionality, remember preferences, support analytics, manage chatbot sessions, and improve user experience.

You can control cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

If you have questions about this Privacy Policy or how your information is handled, contact Nexcell Digital at hello@nexcel.com.au.

Location: 4c/102 Greenhill Road, Unley SA 5061. Service area: South Australia.